Helper (Lachine, Quebec)

Fresenius Medical Care is the world's largest integrated provider of dialysis products and services. As a vertically integrated company, we provide a complete solution for patients with chronic kidney failure and their caregivers, from research and development to manufacturing our dialysis products to providing complete therapy options within our own clinics. Fresenius Medical Care provides dialysis services in over 120 countries, including over 3,400 dialysis clinics and 40 production sites worldwide.

In Canada, Fresenius Medical Care has been caring for patients undergoing dialysis for over twenty-five years. We understand the impact that chronic kidney failure has on people's lives and we are committed to providing outstanding patient care that goes beyond innovative dialysis products and therapies. We care about each patient’s individual situation, whether they want to perform dialysis in their familiar surroundings at home, undergo dialysis at the hospital, or receive dialysis in one of our clinics. Our vision is to be the undisputed leader and trusted partner in renal therapies in Canada, and this vision is reflected in our key values: collaborative, proactive, reliable, and excellent.

Fresenius Medical Care Canada is currently recruiting for a temporary full time Helper for our Lachine, QC Warehouse. This is a three-month contract position. The position reports directly to the Warehouse Manager and entails the following:

PURPOSE AND SCOPE:

Supports FMCNA’s mission, vision, core values, and customer service philosophy. Adheres to the FMCNA Compliance Program, including following all regulatory and division/company policy requirements. Responsible for the safe delivery and pick-up of dialysis products to home kidney patients and dialysis centers. Responsibilities include assisting drivers, rotating stock and inventory checks. Requires operation of truck within Department of Transportation (DOT) regulations and guidelines.

DUTIES / ACTIVITIES: 

CUSTOMER SERVICE:
  • Responsible for driving the FMCNA culture through values and customer service standards.
  • Accountable for outstanding customer service to all external and internal customers.
  • Develops and maintains effective relationships through effective and timely communication.
  • Takes initiative and action to respond, resolve, and follow up regarding customer service issues with all customers in a timely manner.

PRINCIPAL RESPONSIBILITIES AND DUTIES:
  • Helping driver to establish the route for his delivery day as per the warehouse supervisor list
  • Helping driver to load his truck using lift
  • Helping driver making deliveries to home patients and occasionally hospitals
  • Helping driver to place product where the patient requests it. Doing rotation of products, making sure product are clean of dust, rain or snow.
  • Helping the driver with communication via cellular
  • Helping driver to pick-up product when necessary from home patient or hospital
  • Helping driver to clean their truck (inside the box and the cab)
  • Helping driver to fill paperwork
  • Other duties as assigned
PHYSICAL DEMANDS AND WORKING CONDITIONS:

The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Heavy physical work with frequent lifting and carrying of objects 25 -50 pounds on a repetitive basis required. Some deliveries may require carrying product up multiple flights of stairs. This position requires extended periods of sitting, standing, and walking. Operation of truck may average 6 to 11 hours per day. Can involve exposure to extreme weather while making deliveries.

EDUCATION:
  • High school diploma or equivalent
EXPERIENCE AND REQUIRED SKILLS:
  • Experience with GPS system preferred
  • Good knowledge of the Quebec geography
  • Bilingual (French/English)

RELATIONSHIPS:

Internal Contacts: Customer Service Representatives, Transportation Coordinator, clinics, Local DC staff, Warehouse Supervisor
External Contacts: Home patients, Customers

SUPERVISION:
N/A

Review and comply with the Code of Business Conduct and all relevant Company and Business Unit policies and procedures, and local, state, and Federal laws and regulations. Ensure that employees understand and comply with the Code of Business Conduct and all-relevant Company and Business Unit policies and procedures, and local, state, and Federal laws and regulations, and establish effective internal systems and controls to promote such compliance.

The duties listed in this job description are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.

Thank you for your interest in Fresenius Medical Care Canada. We encourage all qualified candidates to send their resumes. We thank all interested applicants, however, only those selected for an interview will be contacted.

We are committed to providing a barrier-free environment for all stakeholders including our clients/customers, employees, job applicants, suppliers, and any visitors who may enter our premises, access our information, or use our services. As an organization, we respect and uphold the requirements set forth under the Accessibility for Ontarians with Disabilities Act (2005), and its associated standards and regulations.

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Helper (Lachine, Quebec)

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