Field Service Technologist (1 year contract)

Fresenius Medical Care is the world's largest integrated provider of dialysis products and services. As a vertically integrated company, we provide a complete solution for patients with chronic kidney failure and their caregivers, from research and development to manufacturing our dialysis products to providing complete therapy options within our own clinics. Fresenius Medical Care provides dialysis services in over 120 countries, including over 3,400 dialysis clinics and 40 production sites worldwide

In Canada, Fresenius Medical Care has been caring for patients undergoing dialysis for over twenty-five years. We understand the impact that chronic kidney failure has on people's lives and we are committed to providing outstanding patient care that goes beyond innovative dialysis products and therapies. We care about each patient’s individual situation, whether they want to perform dialysis in their familiar surroundings at home, undergo dialysis at the hospital, or receive dialysis in one of our clinics. Our vision is to be the undisputed leader and trusted partner in renal therapies in Canada, and this vision is reflected in our key values: collaborative, proactive, reliable, and excellent.

Fresenius Medical Care Canada is currently recruiting for a full-time, Field Service Technologist, based in Richmond Hill, ON, on a 1-year contract term. The position reports directly to the Technical Supervisor, and entails the following:

PURPOSE AND SCOPE:

Supports FMCC’s mission, vision, core values and customer service philosophy. Adheres to the FMCC Compliance Program, including following all regulatory and division/company policy requirements. Under the direction of the Director of Renal Services or Technical Supervisor, this individual will perform general repair, maintenance, functional checks and sales support of Hemodialysis machines, peritoneal Cyclers, and Portable Reverse Osmosis systems and ancillary products sold by Fresenius Medical Care Canada (FMCC).

DUTIES / ACTIVITIES:

CUSTOMER SERVICE:
  • Responsible for driving the FMCC culture through values and customer service standards.
  • Accountable for outstanding customer service to all external and internal customers.
  • Develops and maintains effective relationships through effective and timely communication.
  • Takes initiative and action to respond, resolve and follow up regarding customer service issues with all customers in a timely manner.

PRINCIPAL RESPONSIBILITIES AND DUTIES:
  • Repair and perform preventive maintenance on Fresenius Medical Care equipment as per manufacturing specifications.
  • Provide and maintain documentation on all service/maintenance performed on Fresenius Medical Care equipment.
  • Conduct and document the functional checks/calibrations required on all Fresenius equipment before delivery and installation at customer site.
  • Complete appropriate paperwork to return defective modules and spare parts to Fresenius Medical Care.
  • Modify and/or retrofit Fresenius Medical Care equipment according to the installation procedures set out by the manufacturer.
  • Participate in equipment evaluations and provide technical support/in-services as part of the selling process.
  • Provide technical support (phone and on-site) to Regional Sales Managers and/or to customers on all equipment-related matters and in a timely fashion.
  • Assume the responsibility of being “ON CALL” when required.
  • Adhere to ISO rules and regulations.
  • Help in keeping the Technical Department clean and in order.
  • Perform other duties as required.
PHYSICAL DEMANDS AND WORKING CONDITIONS:

This position is split between work in the field (home patient visits may be required) and office based (work required in the technical repair room). Travel for this position is significant. Moderate lifting will be required.

EDUCATION:
  • Graduate of a 3-year college program in Biomedical Engineering, Electronics or Instrumentation
EXPERIENCE AND REQUIRED SKILLS:
  • Minimum of 2-3 years of relevant healthcare industry experience
  • Bilingualism (French/English) in oral and written communication skills is essential in Quebec, an asset elsewhere
  • Must possess strong computer skills with experience using Outlook, Microsoft Word, Excel, Lotus Notes
  • Excellent organizational and interpersonal skills are also a requirement
  • Must have a valid driver’s license 


RELATIONSHIPS:

Internal Contacts: Marketing, Sales, Clinical
External Contacts: Customers, Hospital Technologists

SUPERVISION:
N/A

The duties listed in this job description are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.

Thank you for your interest in Fresenius Medical Care Canada. We encourage all qualified candidates to send their resumes to This email address is being protected from spambots. You need JavaScript enabled to view it. . We thank all interested applicants, however, only those selected for an interview will be contacted.

We are committed to providing a barrier-free environment for all stakeholders including our clients/customers, employees, job applicants, suppliers, and any visitors who may enter our premises, access our information, or use our services. As an organization, we respect and uphold the requirements set forth under the Accessibility for Ontarians with Disabilities Act (2005), and its associated standards and regulations.

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Field Service Technologist (1 year contract)

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